Does Globe Really Value Your Loyalty?

Thank Jane For Visiting… Actually, nagkakalimutan na talaga sa Deposit na yan.. :p

ang na experienced naman namin sa globe, mas binibigyan nila ng priority ang bagong account kesa sa subscriber na nila. my wife wants a blackberry curve 8250 kaya mag a upgrade sya ng plan and to our dismay we have to wait daw kasi hindi pa available ang unit pero if u apply as a NEW SUBSCRIBER meron sila. now thats what u call loyalty.

Good Day Paul Mendoza. I have the same case with dencio. I've been a globe subscribers for 6 years.

"To cut the long story short. For new subscriptions of iPhone 4, most of the time, Globe business centers have available stocks for new account applications. No need to wait! You just fill-out a form, pay, and you’re done.

Now for the “Loyalty” Accounts, you have to inform them that you will be re-contracting with Globe, then, they will tell you that you will have to wait for a few weeks or even months because they have limited stocks under loyalty, then you will pay the SAME cash-out amount as the NEW subscribers."

I went to Globe business center and even called to 211. Out of stocks yung Iphone 4 for "rewards/loyalty" pero meron naman for new subscription.

Bakit Ganun???

We share the same sentiment. i was fooled several times. april 2009 i was forced to opt for the rebates since they're insisting the iphone 3gs that time with a 21,300 cash-out, told them that my other phone is already an iphone, when I requested for other phone models they told me all-phone were out-of-stock and only the Iphone 3gs is available. Got irritated and downgraded my plan from Business Plan 1,200 to 800, and was surprised when they asked me to pay a 1-month advance subscription fee. And aside from that my contract's expiration was extended from April 2011 to October 2011 and another surprise when it expired my plan rolled-back to Plan 1,200!!!

Now I'm availing the Iphone 4s, they won't allow the availment since I'm subscribed with their old Business Plan and I need to upgrade my plan. When I applied for the SME Business plan I was told that phones with higher value will be given since its under their SME Business Plan, maybe Globe forgot all about their commitment to their suscribers. I emailed, called and even tweetted several times regarding my Iphone 4s loyalty program availment but no call has been made by Globe's Loyalty Specialists. Visited their business center but the CSR insisted that I call 211 first because they cannot reserve the phone "daw" when new applicants can readily avail of iphone.

bakit ganun ang globe ngyon… before pumapayag
sila na i renew ko ang plan ko kahit 3 months pa sya bago matapos ang contract ko pero now hindi na sila pumapayag…. ayaw ba nila nun irenew ko na contract ko agad…

ive been globe postpaid subscriber for 6 yrs….
now planning to cut my account bec of disappoint to there services…

Hi Alen. It seems that the offer you got was for the regular plan and not the loyalty… 🙁

anu po ba yung outstanding balance? bago lang po kasi yung plan 1499 ko e, wala pang 1 month.

will you get arrested if you don't pay your postpaid bill or will you just get black listed?

Plain and simple, they do not value customers unless you pull in thousands of revenue for them every month. Sadly, we are expendable to Globe. They can easily reel in and attract future victims in one snap of a finger. Go to Hell Globe.

Actually this is what some of my friends say about globe now: "GLOBE IS THE NEW SUN" hehehe. In the past 15 years, there is good signal inside our house, now you need to go out to get a signal.

Also, the Tattoo broadband stick signal strength really sucks! Kahit sino pa kunin nila model/endorser, if the product sucks every subscriber will know. Hindi lahat ng tao tanga no!

HI GUYS I WAS WONDERING IF I CAN SWAP MY IPHONE 4S TO IPHONE 5 EVEN IF I HAVNT ENDED MY 24 MONTHS? WLA PA AKO ISANG TAON NAG PAY SA GLOBE…. IS IT POSSIBLE?

My dad is a loyalty subscriber and he decided to upgrade his plan for the new iphone 5. Globe had promised to call and send the phone in Jan. 24 but still nothing! almost February nlang wala pa rin. i hate globe.

Thank heavens I stumbled upon this blog entry before renewing my Globe plan. I was planning to upgrade my plan to 999 and get an iPhone 5. But after reading this entry, parang wag na lang. I don't wanna deal with their poor "loyalty reward" scheme. It doesn't even deserve to be called a reward. Thanks!!

under ako ng load tipid plan 800 and malapit na matapos ung contract ko, nung tinanong ko sa globe center kung makakakuha ko ng new phone kung gusto ko irenew contract ko ang sabi sakin – hindi daw. klangan daw muna paputol den magapply ulit.. globe suck..

I also experiencing what mr. Dencio had experience to globe loyalty reward. And it is sad to know it. It's almost April 2013 wala pa rin nag bago sa systema nila. 🙁

Grabe diba? Lokohan lang talaga! 🙁

This is so very true. it's my 1st time to renew. I tried to visit Globe Business Center in Ayala Triangle last friday (may3) and they were able to assist me though Galaxy S4 is not on hand. (I doubt, maybe because I'm recontracting). So they advised me to visit Glorietta and so i did. Then, when im there and i told them i am interested in recontracting, they assisted me in their so called "EXPRESS Assistant" which is not express at all. What's more irritating is that, it's also same as calling their CUST Service. So what's the use of going there if i can use my mobile to call them. So i still followed their protocol but i can't stand the long queue. So i informed them that why does the Ayala Triangle branch informed me to just visit other branch is in reality i need to call the CSRs to get an order. So i told them that it's better to just terminate my contract and get a new line if they can assist me right away. Because im irate, they told me just to get an order# thru CSR so that they can provide a unit. So i did. After 2hours i was able to get an order#. I upgraded my plan to 1799 for 1year only, though i need to pay much for the handset,i rather do this than hooking myself again with them for 24months. (Now they offer 6,12,18,24,30months contract period) After an hour, i got my new phone, new lte sim. I was informed that i just need to wait 24hrs for the new sim to become activated. so i did. 24hrs had passed. Still, my old sim is working. so i called CSR. long wait again. I was informed that the new sim serial number is not linked on my acct. (GGGRRR) so they requested to activate thru their system. and my plan upgrade, guess what! it will be activated May6 as per their system. So i waited until today. When i called, no info about my new sim serial number. and my plan is not yet upgraded. i was advised to wait again within 24hrs. monitor, monitor. Yes indeed globe offers great deals that's why i rather choose them than SMART which their plans only give few freebies for txt and calls and excess will be on top of your bill. But they offer poor service.

Hello Dencio. I also have this issue with Globe. They have called me twice now to offer a subscription with a free phone as a reward for more than 2 years of loyalty to them, which they promised to deliver within 3-5 business days. But it's been more than two weeks now and they have not delivered, nor have I heard from Globe again. I followed up on this application only to find out that they don't even have a record of the transaction or of the call they made to me. Can you believe that? How inefficient can their records be? Don't they have a single system where they can document all calls they make to and receive from their customers, where everyone from their customer care department, no matter which division, can just log-on to and see all transactions? How messed up is that, if they don't have that? Plus, Globe claimed to be the most advanced communications company, and they don't have that? Unbelievable, really.

when i renewed my contract I asked about the loyalty rewards and it is true that there's no difference between getting a new subscription and using the loyalty rewards, i asked the CSR about this and the answer I got was maintaining the same number is the reward :/ so i took it since i dont want to change my 3+ year old number. I am terminating my other postpaid though .. Moving to smart or sun 🙂

Parang nagoyo din ako ng globe na to ah.nagtanong ako kanina sa csr at ang price ng offer nila na phone for loyalty at new subscriber ay same lang.parang ang pakinabang lang talaga ng loyalty program ay bill rebates na hindi naman kalakihan.

Tnx for the blog. Found it in time for my renewal of contract. Nice contributions everyone. Truly appreciated.

*since my consumption of LOAD

GLobe just charged me 1900 for internet usage on my iphone in which i did not avail, when i ask them about the details of the said charges, they told me that they do not have access to those data.

I had the same experience with Globe loyalty. I have been a subscriber for 4 years. They made me jump through hoops just to get an iPhone 5. I ended my subscription and switched to Smart. I manage a business and have five additional lines with Globe under their corporate plan. I'm planning to switch everybody to Smart.

i guess the loyalty program is something globe doesnt focus on. my contract is about to expire in oct 2013. and when i called their hotline, the promo for the iphone 5 is no different frm the new and old subscriber. thats how they value their old customers.

Hello blogger

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Thank You Very Much For a Nice & Cool Article.

Globe is a big cheat company and they cheat most to people who are under the loyalty program. I am told that in order to avail new free Andriod headset I will have to take 99 peso powersurf or else they will not be able to give me free phone. Can someone ask them why will I go for an option of paying 2376 pesos (99 X 24 months)and a locking of 24 months for a phone that does not even cost 4000 pesos in open market. Shame on you Globe for cheating. I am going to disconnect my Globe connection as to get this information, I had to be on queue in their Ayala office for 3 hours. Poor service.

All Smart/SUN has to do then is to offer a small rebate for users to switch to their network, seeing that Globe has a bad retention policy.

For example: A rebate of 300 a month for x months for customers switching, on top of the regular stuff given on new lines. Lots of Globe users will surely switch.

I am a globe subscriber also. My contract ended last August 7 and there's really confusion this days. I tried calling the new globe team currently handle renewal and loyalty accounts and and answers were different in numerous occassions.

In truth there is no loyalty reward now. If you're done with the contract, they'll offer a new phone provided you'll stick with a new 2 year contract. In reality, its the same as applying for a new postpaid line. This is a really decieving scheme that should be brought to the attention of NTC or DTI.

Im quite fed up and I'm not renewing anymore. I have sent my application to Smart. At least its owned by Filipinos and with PLDT behind, deals will get better in the long run.

Hello! To be honest I was happy as a peach with their services but I got really disappointed when they they started sending bills really late because of their system upgrade. I've always had a clean record of paying bills on time, and now I don't. Very hard for people who budget their expenses! For instance today I receive my bill in the mail that was way past my due date. So kasalanan ko pa ngayon na there could be a chance na mapuputulan ako ng line? Ang galing talaga nila. Bravo.

I've been with globe for years. Pre-med palang ako, globe postpaid na ang gamit ko though I switched from one postpaid number to another over the last 11 years. Ang pinakamalala kong problema sa kanila was when they were trying to charge me over 16,000+ for internet usage daw while I was on a trip to Thailand. That time, I availed of their promo na 500 pesos na "consumable" load which you can use internationally for calls, texts and internet surfing which apparently is just bullshit kasi hindi naman pala kaya i-cover ng 500 mo ang services nila especially kung gagamit ka ng internet kasi per kb ang billing nila. They also send their bills way past your due date. Tuloy, ikaw pa ang maghahabol sa kanila. Kung hindi lang sobrang tagal na ng number ko sa kanila, hindi na ako magpapatuloy but I've had this number for years kasi. I called to inquire about their retention plans din because I recently lost my phone to a thief and I was flabbergasted by their rates. Ang mahal-mahal ng cashout! Parang hindi sulit… to think na matagal ka na sa kanila. So yes. They do not really value your loyalty to them. All they really want is to get "new" subscribers para kunwari marami pero God knows kung ilan lang diyan ang tatagal for years and years to come like us.

15 years na rin kaming subscriber, kala ko kami lang ang disappointed … may reason pa ba to stay with them (Globe)feel ko ring i close ang account sa kanila … 🙁

Hi,

I just called Globe hotline to inquire about their latest offer on Samsung note 3 since I am already eligible for recontracting. Pero ang sabi sa akin ng agent ay wala daw sila stock for recontracting offer and I have to wait until magkaroon ng stocks which hindi rin masabi sa akin ng agent kung kelan. I think talagang priority nila ung mga new plan over sa existing plans which is very frustrating. Uunahin muna nilang bigyan ng mga bagong handsets ung new application bago yung mga existing subscribers nila. At kapag hindi na uso at wala ng nag aavail ng handsets nila ibibigay nila sa mga recontracting plans. I was very dismayed, I was asking for the Samsung Note 3, pero ang ibinibigay ng agent sakin is iPhone 5 dahil meron n nga nman na iPhone 5s at 5c. They really dont care about their existing subscribers, maybe its time to switch i dont see any customer service sa kanila. Dapat tanggalin na nila ang Loyalty Rewards or offers coz its useless.

oo nga bat ganun sa Globe di nila pinapahalagahan ung mga old subscribers nila ako matagal na nag end ung contract ko last June 19,2013 pa and up to now wala pa rin balita dun sa Loyalty reward ko, ilang beses na ako nag E-mail sa kanila wala naman reply mag reply man puro ads. pa laman ung talk2globe chat naman nila laging busy, and kung maka connect ka i-didis- connect ka naman ng agent anu ba naman yan Is this how you value your old subscribers GLOBE? now I'm planing to terminate my line on globe, tapos na naman ung contract ko e lilipat nalang ako sa ibang network provider.

This comment has been removed by the author.

GLOBE layuan mo ako..
Just want to share my recent concern (again).

Heres my bill starting from May2013 LINE only since I was waiting for the IPHONE5s

1. may18-jun17 plan1799 10 combo all netpv100+999supersurf = -Php3001
2. jun18-jul17 plan1799 10 combo all netpv100+999supersurf = -Php1202
3. jul18-aug17 plan1799 10 combo all netpv100+999supersurf = Php597
4. aug18-0sept17 plan1799 10 combo all netpv100+999supersurf= Php1821.57
5. sept18-oct17 plan999+powersurf50mb+ 600PV for SAMSUNGs4i905?!?!= BILL SHOCK Php4988.75 (The 600 was reimbursed to me as advance payment since I have defended that I'm on Line Only Plan)
6. oct18-nov17 plan999+600PV for SAMSUNGs4i905?!?! =BILL SHOCK Php17,205.57 (They have included on my billing statement the S4) Called them up but the agent cannot answer daw and that the Loyalty Department knows the answer alone.. hay globe sakit ng ulo. At ang ipad mini pawala wala ang signal..

Just use their globe prepaid or better yet…do the big switch!!! be SMART

nagsubmit ako ng application online for LINE ONLY
ccheck ko if magiging maganda ang service ko.
kelangan ko lang kasi sya for my net usage.
took the 499 my superplan with 900pv
gusto ko yung bbmax599
so may consumables pa rin akong matitira..

sana ok to..

wow ngayon ko lang to nabasa! hahaha ako naman po my sariling story ,well im a student pero ayun nag apply ako for broadband sa "globe caravan " nila which is 799 lang with landline, 799 for the 1st 1yr then back to 1099 ata for 13th month-24th month ( they allowed me coz i have my id and remittance slip ng sister ko) then sinabe din sa "PROMO" na walang INSTALLMENT Fee , so ang saya po dba ? 😀 so settled ng 1k for 1st or "INITIAL" paymemnt. after that ayan na ang 1st bill, WOW wala akong bill! so di ko alam kelan magbabayd! so i went ot store to pay 1k 1k pa un to think na dapat 799 lang para my advance na ko dba. after than aba naputol yung net namen! pag kausap pa namen sa customer service nila ang tgaaalll (thru phone sila ngayon) nakaka irita di nila magets point ko na wala ngang bill at bakit mataas ung babayad ko. ano ang dameng fee at my "installment fee " pa daw na payable in 3months "PARA HINDI MABIGAT SA BULSA NG SUBSCRIBER NILA" galing ng tactics ha! so i insist na di ko babayadan un kasi hindi ako iniformed. hanggang eto nanaman 3rd billing cut , then dun na ko nag hanp asan ang initial deposit ko ????? 3rd -4th billing daw nalabas un sa billl na "print out" nila , hanggang 4th billing walang "1000.00" na naka credit, wow dba? hahaha kaya bahala sila , di ko na ginagamit ang net nila at never na ! mauutak

bottomline, there is no such thing as "Loyalty" only "Recontracting" – because they offer the same packages for the public for new subscriptions. So could you Globe just please omit the term "Loyalty" you're confusing all the loyal subscribers… geez..

I've been with Globe since 2000 (landline & since 2008 for Broadband), I signed up with them because then their international call rates were lower. When I upgraded to a broadband bundle, there was hardly a month that I did not call them to complain about intermittent connection. Especially when it rains, even slight rain, I lose connection.

Yesterday I received a call from them offering a 100-peso rebate for 6 months if I upgrade. My reply: no thank you, your service sucked!

This is sooooo true!!! I don't even use our wifi and still I get data charges!

I'm about to renew my contract with globe (unli call and text plan to globe – 599/mo), 4th year ko na sa kanila. nung unang renew ko, bb8520 ang binigay saking unit, no hassle naman. no waiting, pero i had to add for the unli bb chat so nasa 600+ na ang plan ko per month, required daw kasi if i want to get the unit or rebate ang offer. now ko lang nakita, yung unli bb chat, may free palang 200 texts (globe to globe lang ata, coz I get additional charges for texting to other network). sayang lang kasi unli call and text nako to other globe in the first place lol

anyway, I hope pagpunta ko ng business center nila one of these days eh hindi naman ako ma-hassle. dami ko ring kinakainisan sa globe, like yung everyday may tumatawag (disturbing my sleep) para mag-offer ng broadband, etc. tapos yung mga kung ano ano offers through texts na from numbers na hindi ko alam pano nila nakukuha yung postpaid number ko! I think binebenta ng globe ang postpaid numbers natin to marketing companies / people ugh! I keep getting offers for condos, lots, credit loans etc. it's so annoying.

and most recently pala, they disconnected my line dahil may balance akong 960 pesos! eh nakalagay dun sa credit limit ko sa bill is 2,500. i was so pissed off. like what if may emergency and i don't have the means of paying that 960 (halimbawa nasa lugar ako na walang net or closed na ang banks but i need to make an emergency call diba?) so hindi ko na magagamit yung service all because I have an outstanding balance of 960 pesos? to think more than 3 years na nila akong customer and for sure hindi naman yung 960 ko ang pinaka malaking utang sa kanila diba? nakakaloka lang. #globesabaw

A CSR who doesn't know his/her grammar!?! Way to go!! Are you from globe? (Reason enough to expect poor service!)

Hi Jacque,

I think you only ave to pay P550 processing fee for changing the account holder's name. The new accoutn holder should present the requirements and both of you should go to a Globe store since you both have to sign documentations. And the new holder continues to pay P1799 for all the remaining months. I know this bec I am a subscriber and the line is under my boyfriend's name and I'm planning to transfer the account under my name. Anyway just try visiting the store to have accurate details. 🙂

I just read this post and replied to some comments. All I can say is that, we won't get everything we want. Naturally because these are all businesses and just think about profiteering. We get good service at the onset and either lose our interest in their services or get used to it eventually as the years go by.

Just to share my experience, we have been an internet subscriber since 2005, I guess. We haven't gotten any "loyalty" rewards or anything except just recently, a P130 (more or less) rebate on out P995 bill for 12months. This is good since this is more than 10% and with those numbers, I can say that's pretty good.

We get poor connection at times, too. Poor signal during rains/storms (but then this is understandable I believe. Even the electricity gets cut during heavy rains/storms, right?) We get poor service at times. But the best thing about this, I have almost always had things done my way. For instance, there was a point in time when we have the P1299 internet + landline bundle. The phone got cut and wasn't active for a few months for no explainable reason at the time and we still paid the P1299 fee. After about 4-6 mos of not being able to use the phone, (idk what went wrong), we decided to get the phone permanently cut and downgrade the plan to P995 (internet only). We asked to get a refund for all the months we didn't get to use the phone and we did. We got i think 3-4 mos refund of the landline (about P1200) and then got the P10% rebate I was telling earlier.

Then I had my own mobile plan. i am very satisfied with the services, I must say. I got the UNLITXT 349 plan and have been switching from 349 to 599 (unlicall and tx) and vice versa and it didn't get offhand. Not even a tiny bit. I am behind my bill and due dates for about 2-3 months now and owe them atleast P5k but haven't got disconnected yet and even got a free change of sim card from regular to micro sim (even if I was told I can't have it changed since I have an overdue balance). I have also been using my phone for surfing, checking emails, checking IG and FB accounts, and haven't got charged as per their "per kb charging". And so I became too relaxed at my usage. I turn on my cell data often and have been posting photos on IG and FB and been sending photo emails and iMessages. I wasn't surprised that I got charged P500 for my internet usage. I also keep a track of my Share-a-load transactions, Unlisurf registrations, and texts to other networks and check my bill everytime. and to be honest, my bills are correct. When I find some thing off on the bill, I call the CSR immediately and ask why I'm being charged. i get a reasonable explanation everytime and a refund/rebate for wrong charges.

They are pretty accomodating for me (my opinion only. no haters please).

To conclude this, I have to say that consumers should be well aware of our responsibilities (i.e. due dates, billings, inclusions). If you don't know or understand something, ask them. Globe is a big company and it is understandable that some CSRs don't know the answer to your questions bec it isn't under his/her dept. With my experience, as long as you know what you're talking about, and you are firm and persistent, they would accommodate you. As long as you don't let them fool you, you won't get fooled.

Just a bit of advice: don't sound like you don't know anything.
I do my research before I call them. So I'll know what to say. 🙂

But with all honesty and sincerity, I do agree that the term "loyalty" should be omitted and that sometimes,they really are a pain in the a**. 😉

Disclaimer: this is based on my experience only. If I offended someone, I am sincerely sorry and did not mean to. I just want to share the pros of Globe and to show you guys that we could always do something about it. We can always fight for our rights. 🙂 Thank you 🙂

Dapat tangalin ng globe ang offer na New Gadget sa Loyalty kasi wala naman pinagkaiba yoon sa mga New Application. Ang Loyalty Reward na makukuha ng subscriber sa globe ay Bill Rebate lang talga.

what is irritating me sa globe is that mas mura ang prepaid nila than postpaid.. di man lang pareho… i tried using GO Sakto and for 500 min Globe/TM and 1000 all net texts for 30 days P300 pesos lang… pero satin mga naka postpaid kahit naka plan 499 ka with all your doble peso value wala kang makukuha na remotely na makaka pantay or maka kalahati sa nakukuha nila??? san ang loyalty dun

at mas nakaka inis pa dun is ikinakahiya ni Globe ang pinag gagawa nila… they are not showing us computations ng GoSakto nila sa webiste unless prepaid sub ka…

I m so glad I saw this blog. Thank you to everyone for their insights and comments. My contract with globe will end sa September and I'm seriously having doubts about recontracting. I work in a call center for an international telco so I know what it means to retain loyal customers. Globe should pay more attention to their tenured customers and not the new ones. Their "best ever super plan" is not a good plan at all.

I just called globe 211 for recontructing/retention plan. Its my 10th year. It means 5x na akong dumaan sa recontructing plans. Before i was so irritated and angry with globe because nga with what you're issues they dont know the real essence and meaning of loyalty. But as time goes by i became used to it.
Rigjr now during my conversation ok naman for plan 1799. I chose Iphone 5s may availablw daw sila with 9,600 cash out divided into 24months. To be added on top of my 1799.
Sometimes it is very difficult to be a know all person. Just leave with that. Hopefully, on oct 14 i will get my new iphone5s.
Note; try to accept the fact. Globe doesnt value their loyal subs. Thank you!

There ain't any generous telco company nowadays 🙁

experienced the same problem today. may stock daw akala kasi new plan ako (pero explicitly ko sinabi na gusto ko maretain old number ko, excited lang ata ung sales lady), nag fill up na ko ng forms and all, tapos nun nag clarif ako na ma retain ung old number, biglang sabi kailangan daw sa 211, so I followed, called and got my plan upgraded, tapos biglang wala na daw stock??? (Globe MOA)

loyalty you say? you will get one of these when you complain to them. Your complains will be treated as a bashing statement to them. Such an arrogant company.

"Given your dissatisfaction with Globe and the long running issues we have had with each other, we will provide you the opportunity to cancel your account with us without the termination fees should you decide to do so. There comes a time in a business relationship that one has to admit that it is not working for both parties and therefore, it is time to part ways. You can then select another provider that can adequately provide the service you expect."

I somehow know that Smart somehow is better at taking care of loyal subscribers.

mas priority ng Globe un new subscribers, so i needed to give up my 11 yr number just to avail the promo. Kc if i'd continue, mas malaki cash out compared sa new account…tsk tsk now lagi nman wala signal at internet…sayang un binabayaran kong monthly fee. Sana ng prepaid n lg ako at kumuha ng wifi. Tsk tsk

This happened to me as well – Almost 10 years but Globe seems no longer interested in retaining their loyal customers. They would even suggest na mag new contract ka na lang everytime because there's no difference whatsoever when it comes to the services and what they can offer. Tsk tsk..

Had to post my sentiments here. I ordered an iphone 6 plus 64gb gold in the nearest globe center near me….they told me it wasnt available so i called the hotline instead…. i conversed with them and told me that my unit was available. And it will be available on feb 4. A day before the so called deliverg… i called the hotline to confirm if it was out for delivery and assured me it had been dispatched…. feb 4, no one texted me or notified me…. i went to confirmed my unit but it wasnt there… next day, they called me that it was out of stock…. how come it took 2 weeks to tell me that? And how come they assured me it was out for delivery? They offered me a 16gb instead… but i told them that if i really liked that i should have just accepted the offer given to me at the globe center….. they asked me to wait for 48 hours to ask other centers to spare them my preferred unit…. the next time they call me and promised a date wherein they would deliver my unit, i will make sure i draw a line and give them grounds if they break another transaction… i will make sure that the ntc will know about this…..

eh kahit nga aku. Mag rerecommend sila ng plan because im loyal costumer pero hindi naman nila ini explain ng maayos yung plan na nirerecommend nila. Until the end of the day na sha shock nalang aku na ang laki na ng outstanding balance na babayaran for new billiing payment it was supposed to be 499 a month. Pero umaabot yung oustanding balance umabot ng 1,600plus how come? Nalaman ko nalang lahat yung tumawag aku sa hot line nila. And i am planning to cut my plan. Pero may termination fee na worth 5,000php yung costumer representative na nakausap ko ma recactivate ko yung plan ko if i can wait this december. So indecide to wait nalang. Tapos to make it clear tumawag aku ulit this month. Ibang costumer representative ang nakausap ko eh ang sabi naman nya december 2016 kaloka! Ibaiba ang info ang binigay sa akin.! Nakakainis! Parang nag lolokohan na! Parang nag hahanap sila ng way basta mapatagal ang recativation! Tsk tsk sana hindi ko nalang kinuha! 2 years or 1 year po ba ang my super plan 499 para pede ma reactivated? Pls reply thank you!

Kindly check globe website, and they are now offering more freebies, better promos for new customers. So LOYALTY is just a marketing gimmick.

Third week of April 2015, I was trying to re-contract to get a Samsung Galaxy S6 64GB(P23,400 cash-out) for plan P999 which included P499 unlicall to globe/tm, P299 unlitext to all network, go surf P99, and P102 consumable.

In their website, new customer who will subscribe on or before April 24, 2015 will get the following:
Samsung Galaxy S6 64GB(P23,400 cash-out), P499 unlicall to globe/tm, GO SURF 499 with unlitext to all net(3GB + 3 months free spotify premium), free 1 month navigation bundle 99, free 1 month gadget care, free 1GB Globe cloud.

I've asked globe support(thru hotline: more than 3x to get 2nd/3rd opinion, and on-site visits since I have errands in the area:Trinoma, Megamall, Fairvew Terraces, SM Fairivew) if I can get the same freebies/promos/plans allotted for new customers since I'm a LOYAL Globe subscriber. They told me that the promos in their website are for new customers only and old customers has no perks(no promos for now) except retaining the mobile number.

I'm sure this will happen to new customers when its their time to re-contract. BEWARE, we already WARNED YOU.

After reading this blog, I'm definitely looking at SMART promos.

Same sentiments. Since, my contract will now expire, I'm looking at switching to Smart – for the same plan, I'll get a straight forward plan – for PhP 1799, you have 8 Gig internet allowance. Unlike sa new mylifestlye plan ng globe na akala mo unlimited yung bundles – HINDE! Yung FB may limit na 700MB per month na cap. If sumobra ka, it will be recorded to your goSurf allocation which pag mag sum up yung mga excesses mo sa ibang bundles ay mag cacause ng data charges na napakalaki! 🙁 This is sad. Napakaonti ng options ng comsumers.

For some insane reason- globe stores also do not have on-hand stocks available for the ip6+ 64 GB. Most of their stores have no stocks and when I asked some of them, they said that ever since the ip6+ was launched, they never received stocks for the 64 GB variant of ip6+.

Also, it will be very difficult to trust Globe from now on. Their agents on the phone say one thing but do another thing. If you dispute it, the burden on chasing Globe to make true to their agreed commitment (via recorded conversation) is next to impossible. I have also learned my lesson with them the hard way. It is DEFINITELY better to go to the Globe stores directly than giving them a call. I feel that their agents will say anything just to get the call over and done with. Another thing I learned about them is that if they need something from you (new line application, which is technically a "sale" for them) they can call you as much as 4x a day but if you need something from them, you will have to be vigilant in your follow-ups as nobody will call you back.

My advice to anybody who will transact with them via phone is to validate again and again the agreement and ask the agent to read out the notes that they took during the call, just to make sure that the concerns are properly documented. The recorded conversation? I'm sure it's recorded, but good luck in getting someone to refer back to it to make good with what they committed.

Globe is very inconsistent and unreliable. I renewed my contract with them last April 25 and got the iPhone 6, 64gb, gold. I don't trust couriers and u want to check at the store if the unit I'm getting is okay so I opted for store pick up, which was scheduled May 5 2015. On May 4, I called the hotline to check if the phone alloted for my renewal is already in Shangrila and as per custodian note daw, it's ready for pick up. So off I went on may 5. I waited an hour for my number to be called only to be told that the unit for me isn't there yet and they couldn't do anything about it. I asked when will it be available, and the cs said "Baka po bukas". EDI WOW. So there's no assurance there. I called the hotline afterwards and they were fully convinced that the phone is already in Shangrila. They said they will escalate. But with prior experiences with globe, all i can do is Wait.

Globe also wants us to upgrade from 2mbps to 3mbps. The offer is for 6 months i would just pay additionaly P50 as a loyalty program. I ask then after 6 months what would happen? CSR said i would just pay additional P200. Then they mention all the PERKs.. free spotify ETC. Faster Speed…

But then I ask will that mean my INTERNET CONNECTION WILL HAVE DATA CAP? IN SHORT NO LONGER UNLIMITED?

CSR said Yes. I said NOOOOOOOOOO.

They will not tell you that if you wouldn't ask. They will just tell you all the advantages.

Mag-eend na ung contract ko sa Globe sa January 2016. Yung plan ko consists of unli data plus 100 texts. Bali P1500/month for 24 months binabayaran ko. Eh gusto ko kumuha din ng bagong phone sa Globe. Do you guys think na mareretain ko ung same plan?

Good thing I've read this post today. This blog is such a blessing talaga. I'm flying abroad na this next week and while I browse some internet promos, call and text promos offered, I found this blog of yours. Naliwanagan talaga ako, clear as crystal! Kahit I'm on Prepaid Tipid Plan, prang ayoko nang mg avail pa ng services nila abroad! Ipapa close ko na lang tong acc ko by this week since I've finished na my 2 years contract. I'm having trust issues na with them. Masaya ka sana sa promos ng network, pero yung loyalty services nila ay pautot lang pala talaga. Karma is digital Globe! Please paki ayos naman po ng services nyo ng maging satisfied naman at walang masabi ang subscribers nyo!

Just saw this… Globe SUCKS!! Truly. They do not know the meaning of customer service, nor do they know the meaning of customer loyalty. As a very long time user of cellphones (had my first Motorola fliphone with Piltel in the 90's), and having having lived in the US (AT&T) and Europe (VODAPHONE), I know what I am talking about. I have been a very loyal post-paid subscriber of GLOBE for about 20 years now.
Do they value me?? NO (they value new customers and prepaid promos).
Do they have a good product? NO (I live in the heart of QC and my phone and data signal is abysmal forcing me to have both landline and internet).
Do they have good customer service? NO (calling customer service is a joke! It takes forever and when the agent no longer knows what to say, they drop the call and you're back to square one).

Do I think they SUCK? DEFINITELY YES.

TELSRA is coming to Phippines….

Hahahaha… good for them!

Wrong move pala yung pag switch ko sa Globe, Globe pre paid ako before then nag SUN postpaid, naka pag re contract ako sa SUN before and got a new unit na hassle free, then I decided to switch to Globe postpaid, now that my contract is over they're offering units with cash out, sabe ang available lang daw na unit is samsung J5 or 7 na parang di naman ata fair kung yun ang unit ko at 1799 babayaran ko, sabe ko upgrade ko yung plan 1799 ko sa 1999 para sa LG G4, wala daw stock tawag daw ako after 2 weeks, e nag ka problema yung Globe DSL namin, so after 3 days nasa Postpaid Loyalty line na naman ako and i heard the same "wala-pong-available-tawag-po-kayo-after-2-weeks" and i was like, yan ba lage linya nyo? so i threatened to cancel my account, ang sabe baka daw gusto ko mag Plan 0 para ma retain ko yung number ko at 50pesos per month lang daw bayad, HAAAAAY malaking facepalm moment na wala man lang magandang counter offer. So, i decided to message globe thru facebook, wala ngana nag reply ata after a week, tawag ulit ako sa hotline, sabe saken pwede daw ako sa globe store pumunta, I went to Globe Sta.Lucia, wala daw sila Loyalty sa SM Marikina daw or Ali Mall, pumunta ako ng SM Marikina wala daw stock for Loyalty pero I'm sure meron sila for new customers, I was planning to go to another Globe store tomorrow, buti nabasa ko tong blog na to dating back 2011 – Hindi na ako magsasayang ng oras, matagal na palang walang kwenta loyalty program ng Globe. Will switch to Smart, i've asked around some peeps i know na naka smart postpaid, wala silang ganitong issue for re contracting. Sorry for ranting on your page, inis na inis lang talaga ako sa Globe.

Marami na talagang lapses ang Globe kaya lang wala tayong maraming choice.

This is true. they do not value customer loyalty! 🙁

Thats correct…. Even me i experience that just a while ago and its so irritating grrrrr…. I need to have my new phone or i Will Cancel my service… I really hate globe from now on

Wow it's already 2016 and nothing changed with the "Loyalty Program" of Globe! They still do not care about their loyal subscribers. They ALWAYS prioritize new subscribers. I renewed last year and it was a PAIN to renew and avail my iphone 6. I called their customer service million times and they would always say out of stock! To my surprise, I tried to walk-in in one of the Globe centers and they have plenty of stocks, all colors!! I was lucky that the staff did process the renewing of my account, because I think these stocks are actually meant for new subscribers! Really bittersweet relationship with Globe. Their signal was deteriorating over the years, and it now sucks. I have been with them for 6 years just to retain my number. Now I am thinking twice, is my number worth all the trouble? I think I will be switching networks soon.

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Nagopen ako ng account sa globe nong 2012yr, mysuperplan1799 for 24months, natapos ung contract noong 2014yr then nag offer sila, (1)Avail the reward points of -800pesos or (2)same plan of 1799 with brand new handset unit. So pinili ko ung reward na -800pesos. Ang binabayaran ko nlng ay 999php/month. After 2yrs of availing my reward, this 2016yr I've notice na nawala na ung reward ko na -800pesos, tumawag ako sa globe then sabi nila naexpired na daw ung reward ko, and at the first place hindi nmn nila namention dati sakin about sa expiration. So ang plan ko ngaun ay bumalik sa 1799php/mon. What a scam! Wala akong nakukuhang bagong handset pero bumalik ung plan ko sa simula. This is how they value there old subscribers. That is why Im planning to close my account.

Just another horrible experience from globe!!!
Globe has shifted its focus and is now bent on prioritizing new customers instead of retaining old ones. I have been with globe for years now. I had a prepaid since college.and decided be a postpaid subsciber and on my 54th bill. Im currently on the 1799 plan, 5gb of data allowance and unli call/text to globe #s, and since my contract is going to be up in less than 45 days, i checked their current offers online and to my surprise, they're offering the same service at 1299 to new customers. So i called their hotline and was trasferred to their retention team. I was offered a new phone at a discounted cash out. So i agreed then the rep informed me that i can recontract but will have to pay a preterm fee of around 3300 plus an admin fee of 550. I thought it was a rip off. Its just less than 2 months so i asked if there is something they can do about their preterm fee since I will keep the same plan and it's not like im going to just cut it and leave. That means it's another guaranteed 2 years of my business with them. The rep told me over and over that their system will automatically charge this term fee if i renew and THERE IS NOTHING they can do about it. I mean, that is just so lame! Programs are set and controlled by people not the other way around so I asked for a supervisor. The rep said there is only ONE supervisor (which is a very common line i get from globe however way I ask) on the floor but that she is not available. The rep put me on hold so many times and every time she got back to me, she gave me the same excuse that her sup is engage in another call. I kept calm and reigned in my temper, thinking its not this person's fault if there is only one sup, so I still waited…for nothing. The call lasted for about an hour, most of it was staying on hold waiting for the supervisor to talk to me but alas, there never was any intention to. I got tired and so I asked if the supervisor could call me back, today came and went but this sup never called. Their retention team is much worse than their billing/technical departments!!!
Oh well, typical of globe reps to pushback because this is how this company does its business! Training their frontliners to take the brunt and waste their client's time because their management team is so lazy and just doesn't care. Apparently, they would rather lose their old market for new ones.
I thought of renewing my contract but, meh, with the way things are going, i will just finish the remaining term and switch to another network.
I just can't wait to be rid of my postpaid account and never do business again with this company who seems to not know what loyalty means.

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Mr / Mrs
Lalo na sa buong mundo, kailangan mong mag-utang ng pera sa pagitan ng mga indibidwal upang malagpasan ang mga problema sa pinansya sa huli ay masira ang hindi pagkakasundo na napatunayang ng bangko, sa pamamagitan ng pagtanggi ng iyong aplikasyon sa pautang. Kami ay isang network ng mga pribadong eksperto sa pananalapi na maaaring gumawa ng mga pautang para sa halagang kailangan mo at may mga kondisyon na gawing mas madali ang iyong buhay. Matutulungan ka namin sa mga sumusunod na lugar:
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